Support

We're Here for Our Merchants

Whether you need help with payments, online ordering, or hardware — the SmarterSwipe support team is ready to assist you.

Get Help from the SmarterSwipe Support Team

SmarterSwipe provides ongoing, hands-on support for all active merchants. Whether you're troubleshooting a terminal, adjusting your online ordering setup, or need help understanding your statements — we're here.

Payment Processing Support

How do I view my processing statements?
Why is my deposit amount different from my batch total?
How do I dispute a chargeback?
Can I change my processing program?
How long do deposits take?

POS & Hardware Support

My terminal isn't connecting. What do I do?
How do I update my menu or item library?
Can I add a new terminal to my location?
My receipt printer isn't working.
How do I run an end-of-day report?

Online Ordering & Digital Solutions

How do I update my online ordering menu?
Can I pause online ordering temporarily?
How do I set up delivery through DoorDash or Uber Eats?
Can I send push notifications to customers?
How do I add gift cards or loyalty rewards?